Frequently Asked Questions
Ordering And Shipping
When you purchase a plan from us, you are licensed to build one home from the plans. Constructing the home more than once constitutes copyright infringement and violates the Designer’s copyright laws. Buying a multiple set house plan package does not entitle you to build the house more than once. And purchasing additional sets does not give you the right to build the home again. However, some Designers offer multiple build licenses or multi-use fees for those customers who wish to build the home more than once. Fees will vary by Designer. Please contact us for a quote.
Processing time and shipping options and rates vary per plan – see the “processing and shipping” section on the plan page. Generally, in the continental US, regular ground delivery takes 8-12 business days. We also offer Priority shipping (3-5 business days) and Express shipping (1-2 business days after the order is processed). Most orders are processed and shipped within 1 business day, although if we receive an order before 10 a.m. Pacific Standard time, it may go out the same day it was ordered, depending on the Architect or Designer. For orders shipping to Alaska, Hawaii, or Canada, or for orders shipping from Canada to the US, please check the available shipping options listed on the plan page. Many of our Designers will sell and ship house plans overseas. Please contact us for further information before placing your international order (outside of the United States and Canada).
The charges on your credit card will appear as: Home Plan Marketplace or Lesuto, Inc.
We make every effort to ensure that your online shopping experience with us is as secure as possible. When you place an online order, all information is encrypted before sending it from our secure server to an automated payment processing center that charges your credit card. Once your credit card has been charged, your order is sent to the order-processing center without your credit card information. Your credit card information is never stored on our server and no one has access to it at any time. In addition, your personal information is only used to get your house plan out to you and is not sold or given to any other companies or organizations.
We use Facebook recommended “Stripe”, www.stripe.com, for our processing.
Your house plan purchase is NOT returnable. Since our house plans are printed and shipped in response to your order, Great House Design does not honor any requests for refunds, returns, or exchanges under any circumstances. Please review your order carefully before placing it. Also, please check the dimensions of your land, site, or lot before purchasing a house plan for it. All sales are FINAL.